Question 1

How do I pay for my reservation?

Accepted Answer

Payment is made through the online booking process.  You will be automatically charged once we have reviewed and confirmed availability for your reservation.

Question 2

How type of payment do you accept?

Accepted Answer

We accept debit and credit cards through our Client Portal.  We do not accept checks or cash.

Question 3

What is your payment policy?

Accepted Answer

Payment in full is required prior to the reservation.

Question 4

What is your Cancellation Policy?

Accepted Answer

We offer 100% refund if you decide to cancel within 24 hours of placing the reservation.

100% refund will be issued if a confirmed reservation is canceled  anytime up o 48 hours prior to the start date of the reservation.

50% refund will be issued for cancellations within 24-48 hours of the reservation's start date.

Credit will be applied to your account for cancellations within 24 hours of the start date.

Question 5

Do you have a holiday surcharge?

Accepted Answer

There is a 25% increase for all major holidays and holiday weekends.

Question 6

What dates do holiday surcharges apply?

Accepted Answer

Holiday surcharge dates:

January 1 New Year's Day
Memorial Weekend
July 4th
Labor Day Weekend
Thanksgiving Weekend
Christmas Holiday
New Year's Eve

Question 7

What is a  Meet and Greet?

Accepted Answer

The Meet & Greet is a 15-30 minute meeting with your sitter to help you, your cats, and your sitter get acquainted with each other. It is the best way to make sure your sitter will be the purrfect fit and establish trust between both parties before the reservation takes place. At the Meet & Greet, please provide your sitter with a copy of your key(s) so they do not have to make another trip to your home to pick it up.

Question 8

Why do I need to pay for service first to have a Meet & Greet?

Accepted Answer

We require that the reservation booked first for the following reasons:

Sitter Safety: Sitters want to know who they are meeting, especially when they are going to a stranger's home. Having a complete profile on file  allows us to know when a sitter is scheduled to meet a new client and the location.
Intent: Out of respect for our sitters' time, we want clients to demonstrate to our sitters that their intent to book cat sitting services is serious and legitimate.
100% Satisfaction Guarantee: If you are not fully satisfied with your sitter after the Meet & Greet or during the reservation, please contact our office so we can help you re-book with a new sitter to ensure we can deliver on our purrfect hospitality promise.

Question 9

Is there a fee for a Meet & Greet?

Accepted Answer

The Meet & Greet is complementary and is included in after your first service is paid. If you prefer to have a Meet & Greet without paying for service first, there is a service fee of $25. A phone consultation, or zoom call, can be scheduled at no charge.

Question 10

What time do  sitters make their rounds?

Accepted Answer

Morning  7:00 am to 10:00 am
Afternoon  11:00 am and 2:00 pm
Evening 4:00 and 7:00 pm

Question 11

What if I don't remember my cats' vaccinations?

Accepted Answer

We understand if you don't have your vaccination records handy. Do your best to complete your cat's information as thoroughly as possible. You can always update this section later to ensure your sitter can provide the best care possible.

Question 12

What happens if a pet becomes ill and the client is out of town or unable to leave work?

Accepted Answer

If we suspect something is wrong with your pet, we first reach out to our client via phone.  If they are unavailable then we will reach out to the emergency contact we have on file.  If the client or emergency contact believes the pet should be seen by a veterinarian, we will transport the pet to the veterinarian’s office for examination and treatment.  In the event we can not reach the client, we will decide if the veterinarian should see the pet.  If necessary, we will transport your pet for treatment.  The client will be billed for any extra time we spend.

Question 13

What is the Vet Release Form?

Accepted Answer

The Vet Release Form is an optional, but highly recommended, section of your Account to complete before you travel. The form will authorize your sitter to take your kitties to your designated vet in the event of an emergency. Without the form being complete, we cannot take your cat into an emergency hospital or vet clinic.

If you have not established care with a primary vet yet, please do a quick Google search to see where you would want your sitter to take your kitties if a medical emergency occurs. This can save crucial time if a life-threatening cat emergency occurs - it's always best to be prepared as a cat parent!

Question 14

Are you insured?

Accepted Answer

Yes? We are fully insured by PCI Pet care Insurance.

Question 15

Do you offer services for other pets besides cats?

Accepted Answer

Yes! We offer drop-in visits for dogs and other critters. Please contact us so we can discuss the type of service your pets will need.

Question 16

Do you belong to pet professional organizations?

Accepted Answer

We are a proud member of the National Association of Professional Pet Sitters. NAPPS is the only non-profit association made up of volunteers dedicated to being the authority in raising and abiding by the pet sitting and dog walking standards.

Sign up to receive $25 off your first service!

Serving LA's South Bay Cat Communities!

FAQ

Frequently asked questions